Terms of Service 

Digital Halos offers a range of digital and web services. All of our clients require different limits of services. Digital Halos will complete a statement of work with each client we are producing work for. 

This document outlines general information on our services and the terms of which we work.

Hosting Services: 

Digital Halos hosting service is through cloudways, which is accessible from anywhere in the world, so we are constantly able to manage client websites: 

Offering: 

  • Pricing dependant of size of websites, 
  • The client will have the cost outlines in their Services Of Work document. 
  • Monthly or Annual payment options
  • SSL Certificates on go live
  • Monthly backups 
  • If the Server takes a website down for any reason Digital Halos will automatically receive a notification. Digital Halos will notify clients on that server within a reasonable time from obtaining the notification from cloudways. 
  • Digital Halos will work quickly to resolve the server issue within a reasonable time frame, clients are responsible for any impact that may be caused. 

If our client requires hosting of their website through another hosting provider (ie: Squarespace), and there is an issue/s Digital Halos will oncharge the client to fix the issue and take no responsibility for the impact it causes.

Websites Design and Development

Digital Halos will work with you to get the right look and feel of the website, maintaining up to date UI practises and trends. We require approval of the design to continue. All direction comes from our clients of their individual needs. Images are from the client or can be sourced from our canva subscription. Timeframes and delivery will be subject to the size of the work outlined on the Statement Of Work. At any stage during the progress clients can terminate the agreement. Work up until that point needs to be paid for. On payment Digital Halos will provide all completed work.

3rd party Apps and Plugins

We will often recommend, add and install 3rd party apps and plugins to sites outlined in a Statement Of Work and agreed by the client.  Digital Halos is in no way responsible for any 3rd party coding, we will only change what is possible within the 3rd software, colour, fonts, etc.. 

Payment for the 3rd party is paid directly from clients or on charge by Digital Halos.

Project Management

Our project management service is to provide help with other 3rd party agencies / contractors if required from a service or work Digital Halos is unable to do. This will be outlined in the client’s Statement Of Work. Digital Halos will be responsible for the timeline of delivery. Digital Halos does not take responsibility for the coding of 3rd party agencies / contractors or the updating and maintenance of this work. 

Marketing 

Digital Halos offers a range of digital marketing and general marketing services, all marketing work will be outlined in the Statement Of Work agreed on by the client. Any 3rd party costs ie: Google Ads, Facebook etc needs to be paid directly by the client.

Payments 

Payments for work and services will be outlined in the Statement Of Work with payment dates. 

Failure to make payment results in termination of Statement Of Work and shut down of the website. 

Statement Of Work

Statement Of Work is a document of the work Digital Halos will complete for each individual client. Both parties will agree to the Statement Of Work before any work is started. Digital Halos is solely responsible for the delivery of the Statement Of Work.

Ownership/IP

All work paid for is the ownership of the client that the work is done for. 

Termination of services

We require a 30day written notice period to stop work. Once all payment/s are received for the work done all files will be passed to the client.