Privacy Policy

Our Privacy Policy explains:

What information we collect, who we collect it from and why we collect it;
How we use that information;
The circumstances in which we may disclose that information to others; and
Your choices in relation to your information, including how you can access and correct that information.

We also host and process user content for our clients. Our clients tell us what to do with user content, and we follow their instructions. This Privacy Policy does not describe what we do with user content on our clients’ instructions (i.e., as their processor). If you are an end user of one of our clients’ sites and want to know how our client handles your information, you should check their privacy policy.

The information we collect:

The types of personal information we may collect about you include:

Identity Data – including your name, age, profession, photographic identification.
Contact Data -including your telephone number, address and email.
Financial Data – including bank account and payment card details (through our third party payment processor, who stores such information and we do not have access to that information).
Transaction Data – including details about payments to you from us and from you to us and other details of products and services you have purchased from us or we have purchased from you.
Technical and Usage Data – when you access any of our websites, platforms or emails, details about your internet protocol (IP) address, login data, browser session and geo-location data, statistics on page views and sessions, device and network information, acquisition sources, search queries and/or browsing behaviour, access and use of our website (including through the use of Internet cookies, tracking pixels or other anonymous identifiers).
Interaction Data – including information you provide to us when you participate in any interactive features, including surveys, contests, promotions, activities or events.
Marketing and Communications Data – including your preferences in receiving marketing from us and our third parties and your communication preferences.
Professional Data – including where you are a worker of ours or applying for a role with us, your professional history such as your previous positions and professional experience, or whether you hold required authorisations or licences.

How we collect personal information:

We collect personal information in a variety of ways, including:

when you interact directly with us, including face-to-face, over the phone, over email, or online;
when you complete a form, such as registering for any events or newsletters, or responding to surveys;
when you apply for a job with us;
we may collect personal information from third parties, such as details of your use of our website from our analytics and cookie providers and marketing providers. Where we collect personal information about you from a third party source other than you (other than the personal information which we have specified will be collected by us in accordance with this Privacy Policy) we will take reasonable steps to notify you of such collection, including the fact that the information has been collected, the purpose for which the information has been collected, the intended recipients of the information, and the name and address of the agency that is holding the information, as required by law.)

Information from your use of our website:

We receive information when you interact with and use our website. We use server logs and different Web analytic tools to help us record this information (including ‘cookies’, ‘pixel tags’ and other anonymous identifiers). These tools may gather information such as what browser and operating system you use, the URL of the site from which you came and the site to which you are going when you leave our website, search terms, your location and what content, products and services are viewed when visiting or registering for services on our website.

We also use third party service providers (for example, Google) to help us track the effectiveness of our website, generate visitor traffic and to display targeted advertising. These advertisements may collect anonymous information about your visits to the website on which such advertisement is placed, your interaction with these ads and the products and services offered by us and others through the use of a cookie (such as a Google Analytics or Double Click cookie) pixel tag or other web technologies. We, Google and other selected marketing organisations and may use this anonymous information to inform, optimise and provide targeted advertisements to you.

Our website may also contain links and advertisements which link to third party websites. We have no control over the privacy policies of such third parties and we encourage you to review such policies prior to providing any information to or purchasing goods or services from such third parties.

How we use information collected:

We may use the personal information collected by us for the following purposes:

Providing you with information, products or services that you have requested;
Verifying that existing information we hold about you is accurate and complete;
Maintaining and improving our services and website
Confirming your identity, controlling unauthorised use or abuse of our services and verifying compliance with applicable laws;
Invoicing and authorising and processing credit card transactions;
Assisting us in performing our obligations or enforcing our rights under any agreement we may have entered into with you;
Communicating with you to inform you about our services, letting you know about upcoming changes, improvements or new products and services you may be interested in;
To undertake any other promotional activities where you have consented to such promotional activities;
Providing you with effective customer service and otherwise helping to solve any issues or problems you may have with our services or website;
We will ask for your consent before using personal information for a purpose other than those that are set out in this Privacy Policy.

Information Digital HaloS shares:

Ensuring and respecting your privacy is important to us. We do not sell, trade, rent or otherwise share your personal information with third parties unless one of the following circumstances apply:

With your consent: We may share personal information with third parties when we have your express consent to do so.
With our contractors and service providers: We sometimes engage other trusted businesses and persons to provide services and perform functions on our behalf (for example, external digital developers and credit card providers). We may provide such persons with access to personal information needed to perform their functions, based on our instructions and in accordance with appropriate security, privacy and confidentiality measures.

For legal purposes: We reserve the right to disclose your personal information as required by law and when we believe in good faith that disclosure is necessary to protect or enforce our rights, to protect against harm or the rights, property or safety of others or to comply with a judicial proceeding, court order, or legal process served on us.

Occasionally we may send information or offers to you on behalf of other organisations or businesses. When we do this, however, we do not share your personal information with those other organisations or businesses.

We may share aggregated, non-personally identifiable information publicly and with our contractors, service providers and other third parties such as marketing, search and research organisations, for example, Google.

Your information choices:

You may set your browser to block all cookies, including cookies associated with our website or services, or to indicate when a cookie is being set by us. If you set your browser to reject all cookies, however, you may not be able to use all of the features and functionalities of our website or our services.

Accessing and Correcting Personal Information:

You have a right to access and ask us to correct or delete any inaccurate personal information we may hold about you. If you would like to review or correct your personal information, please contact us using the details at the bottom of this Privacy Policy:

If you contact us we may, for your protection, ask you for additional information to verify your identity. We will use all reasonable efforts to provide the access you request within 10 working days and will correct or delete any inaccurate personal information you discover unless we have to keep that information for legitimate business or legal purposes.

Please be aware that even after your request for a change or deletion of information is processed, we may keep a copy of the information that you originally provided to us in our archives for uses documented in this Privacy Policy and may for a time, retain residual information about you in backup and/or archival copies of our databases.

How we retain your personal information:

We retain personal information regarding you for as long as your account is active, to provide you with the services contracted. We also retain personal information for as long as necessary to achieve the purposes described in this Privacy Policy, for example, to comply with our legal obligations, to protect us in the event of disputes and to enforce our agreements and to protect our and others’ interests.

The precise periods for which we keep your personal information vary depending on the nature of the information and why we need it. Factors we consider in determining these periods include the minimum required retention period prescribed by law or recommended as best practice, the period during which a claim can be made with respect to an agreement or other matter, whether the personal information has been aggregated or pseudonymised, and other relevant criteria. For example, the period we keep your email address is connected to how long your account is active, while the period for which we keep a support message is based on how long has passed since the last submission in the thread.

You may have a seasonal site or come back to us after an account becomes inactive, we don’t immediately delete your personal information if you cancel all services. Instead, we keep your personal information for a reasonable period of time, so it will be there for you if you come back.

You may delete your account by contacting us at hello@digitalhalos.co.nz and Digital HaloS will delete the personal information it holds about you (unless we need to retain it for the purposes set out in this Privacy Policy).

Please note that in the course of providing our services, we collect and maintain aggregated, anonymised or de-personalised information which we may retain indefinitely.

End users’ personal information:

Our customers who have created a site using Digital HaloS are responsible for what they do with the personal information they collect, directly or through Digital Halos, about their end users.

Your relationship with end users:

If you’re one of our customers, you will collect personal information about your end users. For example, during checkout, you may ask your end users to provide their name, address, email address and payment information so that you can complete their orders. You may also use cookies and similar technologies to analyse usage and other trends.

You’re solely responsible for complying with any laws and regulations that apply to your collection and use of your end users’ information, including personal information you collect about them from us or using website technology or cookies or similar technologies.

You must publish your own privacy and cookie policy and comply with them.
We’re not liable for your relationship with your end users or how you collect and use personal information about them and we won’t provide you with any legal advice regarding such matters.

Changes:

We may occasionally change our Privacy Policy. These changes may reflect, among other things, changes in applicable laws or regulations, changes to our data collection practices, and/or changes to our business or services

We will post any updated policies on this page and if the changes are significant, we will provide a more prominent notice on our homepage. You can tell if the privacy policy has been changed by checking the revision date that appears at the top of this policy.

Using our services or website after a notice of the changes has been published on our website shall constitute your consent to the changed terms or practices. We, therefore, encourage you to review our Privacy Policy periodically for any changes.

Complaints:

If you wish to make a complaint, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take in response to your complaint. If you are not satisfied with our response, you may contact the Office of the New Zealand Privacy Commissioner.

How to contact us:

Digital HaloS welcomes your feedback about our Privacy Policy. Please send your questions, concerns or comments regarding our Privacy Policy and your requests for access to your personal information:
By email to hello@digitalhalosco.nz